# Product, data and AI under one roof. > Twistag is an applied AI company, founded in Lisbon in 2016, that rebuilds mid-market and enterprise companies into AI-native businesses through AI agents, AI-ready data platforms and AI-native products. Twistag is an AI transformation company based in Lisbon, with a decade of systems in production. We work with leadership teams to find where AI creates the most value, then build the workflows, systems, and products that capture it. - 2016 founded in Lisbon as a product studio. - 25+engineers, designers, data and AI specialists. - 80+products shipped for startups, scale-ups and global brands. - 30+AI agents running daily operations for clients. Fred SarmentoFounder and CEO ## A note from the founder Twistag started in 2016 as a product studio. Ten years later, most of our work is applied AI. The way we work has stayed the same. We spent our first years designing and building apps, SaaS platforms and online stores for startups, then for larger companies and some of the best-known brands in the world. Those years taught us one lesson above all: technology only matters when people use it every day. As the products we built became more complex, so did the problems behind them. Five years ago, a recommendation engine for a client’s social app meant going beyond the product itself and building the data and machine learning underneath it. Over time, more of our work moved in that direction. What changed wasn’t how we worked. It was what we were able to change inside a business. Today, we work with leadership teams to find where AI can create the most value, then build the workflows, systems and products that capture it. The principle is still the same: start small, prove the value, then scale what works. We build systems people can actually use and understand, and leave every business more capable than we found it. Product, data and AI rarely sit under one roof. Here, they share the same desk. ## The overlap is the point. AI transformation needs three disciplines at the same time: understanding how the work is really done, having the right data and systems, and building intelligence that actually enters the operation. Twistag brings all three into one team. ### Ten years of products people use. Understanding the people, the workflow and the habits a change has to fit into. Research, design and engineering that turn a new capability into something teams adopt and keep using, built on apps, platforms and internal tools shipped since 2016. ### Data that stay current. Pipelines, warehouses and governance that keep company data clean and connected, so reports, people and agents work from the same figures. ### AI that carries real work. Models and agents tested against an agreed number, watched once live and improved from real use, with people approving what matters. Each discipline makes the other two better. Together they turn an AI idea into something a company runs every day. ## The people in the room. A leadership team with skin in the game. We sit inside every engagement, help decide what matters and stay until the work is shipped. - Fred Sarmento Founder & CEO - Sara Maia Partner & COO - Jorge Franco CTO - João Belo VP of Engineering - Inês Marcão Head of Product With more than 25 engineers, designers, data and AI specialists, averaging over eight years in their field. ## Six principles, for clients and for the team. What a client can expect from every engagement, and what everyone at Twistag signs up to. - 01 No middle layers. The people doing the work talk directly to the people who own the problem. - 02 Understand the business. Know how the company makes money, how the market moves and how the work gets done before deciding what to build. - 03 Work beyond your title. Engineers think about product. Product thinks about the business. AI thinks about the workflow. Good decisions rarely belong to one discipline. - 04 Own the outcome. If something stands between the team and the outcome, it is part of the job. - 05 Proof first. Start small. Agree what success looks like. Prove it before scaling. - 06 Say it plainly. Say what is working, what isn’t and what needs to change. Clarity makes the work better. ## Built in Lisbon, working worldwide. Lisbon gives Twistag senior people who chose the city and a working day that overlaps both Europe and the Americas. Clients in Europe, North America and Asia work with the same team, remotely and on site whenever the work needs it. Time zone Shares the full European working day and the morning of the US East Coast. Travel Two to three hours from most European capitals, under eight to New York. Office Av. Berna 30 2B, 1050-048 Lisbon, Portugal. ## Work for teams that set a high bar. ## What clients say after the work ships. We have relied on Twistag as a partner for quite a few years. They are a really good partner with a great team. They always deliver on expectations and are very responsive to our needs when they change. It is really hard to deliver quality year after year but Twistag does exactly that. Stefan LavénFounder & CEO, Datatalks Twistag dedication to understanding our business goals and their innovative approach to solving challenges were impressive. They were highly responsive to our needs and operated as a true partner. João SilvaBusiness Manager, Glovo Twistag team are really easy to work with, they helped us build our first subscription-based e-commerce platform which helped us test our product with our early users and get market feedback fast. Tomas FroesFounder & CEO, kencko Twistag has delivered a ready-to-use MVP on time that received positive great feedback. The team has exceptional project management skills, excellent communication, insightful feedback, and dedication. Their proactiveness and profound understanding of the client’s product and business are impressive. Ana RitaChief Scientific Officer, VOH.CoLAB Our MVP was developed for a small target audience, validated, and refined into a subscription-based product and logistics solution. In 12 weeks, Twistag delivered the company website, mobile app, and inventory management integrations, along with a seamless onboarding and training process. Ricardo AlvarezCo-founder & CEO, Keepwhat - Technology Fast 500 EMEA 2023 and 2024 - Winner, Artificial Intelligence Portugal, 2025. Custom Software Development, Portugal, 2024 - 4.9 out of 5 From 14 verified client reviews - Partner Cloud, data and AI services - ISO/IEC 27001 Information security Practice behind every engagement ## Three ways in. - Companies Bring the work that should change first.A workflow, a data problem or a product idea. A senior person replies within one working day with an honest view of what proving it would take.Book a call→ - Partners and portfolios A delivery team for partners.Senior capacity for a tech company’s own roadmap, tech delivery for consulting firms’ clients, and AI playbooks rolled out across PE portfolios.Explore a partnership → - Careers Senior people who like shipping.Engineers, designers, data and AI specialists who want their work in daily use at companies around the world.See open roles → ## Open roles. Small senior teams, real clients, and work that ships. Hybrid from the Lisbon office. Senior AI Engineer Lisbon · Hybrid · Full time+ Builds the agents that take on real work for companies worldwide: the integrations, the evaluations, the monitoring and the interfaces people use to approve what matters. Works in a small team with a product lead and a data engineer, inside the client’s own systems. #### The work - Agents connected to ERP, CRM and ticketing systems - Evaluation sets and tests for every release - Monitoring, cost and quality reporting - Workshops with the people who run the process #### Who fits - Five or more years building software people use - Hands-on work with LLMs, retrieval and tool use - Strong Python or TypeScript - Clear writing in English Senior Product Designer, AI products Lisbon · Hybrid · Full time+ Designs how people work alongside AI: the review queues, the approvals, the dashboards and the assistants a whole company uses. Pairs with engineers from the first workshop and tests every idea with real users before it is built. #### The work - Discovery with operations and business teams - Prototypes tested with real users within days - Interfaces for agents, approvals and reporting - Design systems the client’s team can keep #### Who fits - Six or more years in product design - A portfolio of shipped B2B or internal tools - Comfortable with data-heavy screens - Curious about how AI changes the interface ## Twistag at a glance Founded 2016, Lisbon What Twistag is An applied AI company Practices AI & Agents, Data & Cloud, Product Engineering Team 25+ people, 8+ years average experience Clients Mid-market, enterprise and PE-backed companies in Europe, North America and Asia Partners AWS Certification ISO 27001 practice Office Av. Berna 30 2B, 1050-048 Lisbon ## Still have questions? What is Twistag? How big is Twistag, and who does the work? How long has Twistag worked on AI? Which industries and companies has Twistag worked with? Is Twistag certified, and what standards does it work to? Where is Twistag based, and which time zones does it cover? How much does it cost to start with AI? How does an engagement start, and how soon? Does the company need an AI strategy or a data platform first? How does Twistag work with an existing team? Who owns what is built? Will the internal team be able to run it afterwards? ## Let’s stay in touch. Tell us a bit about the company and what is coming up. A senior lead takes it from there. A senior lead replies within one working day. --- Source: https://twistag.com/about