# AI agents for financial services.

> Agents and data platforms for banks, insurers and asset managers, built into the core, CRM and compliance systems already in place.

Onboarding, alerts and the close, with every decision on record.

Agents and data platforms for banks, insurers and asset managers, built into the core, CRM and compliance systems already in place, with people approving what matters.

- 01 Compliance work grows every year New rules, more checks and more reporting land on the same teams each year.

- 02 Alerts outnumber analysts Most monitoring alerts are false positives, and each one still needs a person to read it.

- 03 Onboarding takes weeks Documents, identity checks and approvals move by email, while clients wait to start.

## Agents across the client lifecycle.

The agents Twistag builds most often for financial services, from onboarding to the close. Each one keeps a person on the decisions that matter.

### 01 · Onboard

#### Customer onboarding agent

Collects documents, runs identity and KYC checks and prepares the file for approval.

### 02 · Serve

#### Reply drafting agent

Classifies each message, pulls up the account and drafts a reply in the house voice, checked against written guidelines.

### 03 · Claims

#### Refunds and claims triage

Sorts incoming claims, checks them against policy and evidence, and prepares a recommendation for each.

### 04 · Monitor

#### Alert review agent

Investigates transaction monitoring alerts and drafts a case summary with the evidence attached.

### 05 · Comply

#### Regulatory check agent

Checks products, labels or communications against the rules of each market, citing the regulation behind each finding.

#### Policy question agent

Answers staff questions on internal policy and regulation from approved sources only.

### 06 · Close

#### Month-end close assistant

Reconciles accounts, chases missing items and drafts variance commentary for the close pack.

#### Cash collection agent

Tracks overdue invoices, sends reminders tuned to each customer’s history and logs every promise to pay.

## Financial services work.

## Three steps from question to daily use.

- 01 Find where it pays back 2–4 weeks · from €5,000 Map the client lifecycle from onboarding to the close, score each process on value, effort and risk, and leave with a shortlist and a 90-day plan.AI Readiness Sprint→

- 02 Build the first agent 6–12 weeks One agent on real data, connected to the core, CRM, compliance or finance systems already in place, with people approving each action.Multi-agent Systems & Agent Engineering→

- 03 Scale and govern Ongoing More agents on one platform, each with its own access rights, EU AI Act risk class and audit log.Agent Governance & Security→

## About AI in financial services.

Which processes should get an agent first?

Which systems do the agents connect to?

How long until the first agent runs every day?

Where does client data stay?

How does the EU AI Act apply to financial services?

Who owns what is built?

## Let’s talk.

Tell us about the company and what it needs. A senior lead takes it from there.

A senior lead replies within one working day.

---

Source: https://twistag.com/industries/financial-services