# AI agents for hospitality and travel.

> Agents and data platforms for hotel groups and travel companies, built into the PMS, booking and workforce systems already in place.

Rotas, bookings and guest messages that keep up with demand.

Agents and data platforms for hotel groups and travel companies, built into the PMS, booking and workforce systems already in place, with people approving what matters.

- 01 Demand moves weekly, rotas monthly Occupancy, events and weather change demand week to week, while rotas are set a month ahead.

- 02 Agencies fill every gap When a rota misses, agency staff cover the shift, at a premium every time.

- 03 Guest messages never stop Changes, questions and complaints arrive at all hours, across every channel and language.

## Agents across the guest journey.

The agents Twistag builds most often for hotel groups and travel companies, from rota to invoice. Each one keeps a person on the decisions that matter.

### 01 · Staff

#### Staffing planner

Forecasts demand by site and day and builds rotas that move people between locations before agencies are booked.

### 02 · Book

#### Booking changes agent

Handles date changes, upgrades and cancellations within policy, and updates every system involved.

### 03 · Host

#### Reply drafting agent

Classifies each message, pulls up the account and drafts a reply in the house voice, checked against written guidelines.

### 04 · Resolve

#### Refunds and claims triage

Sorts incoming claims, checks them against policy and evidence, and prepares a recommendation for each.

### 05 · Train

#### Training agent

Turns procedures into short lessons and checks understanding for frontline teams on their phones.

### 06 · Pay

#### Invoice matching agent

Reads supplier invoices in any format, matches them to orders and receipts, and posts the clean ones to the ERP.

## Hospitality work, in numbers.

## Three steps from question to daily use.

- 01 Find where it pays back 2–4 weeks · from €5,000 Map the guest journey and the operation behind it, score each process on value, effort and risk, and leave with a shortlist and a 90-day plan.AI Readiness Sprint→

- 02 Build the first agent 6–12 weeks One agent on real data, connected to the PMS, booking, workforce or finance systems already in place, with people approving each action.Multi-agent Systems & Agent Engineering→

- 03 Scale and govern Ongoing More agents on one platform, each with its own access rights, EU AI Act risk class and audit log.Agent Governance & Security→

## About AI in hospitality.

Which hospitality processes should get an agent first?

Which systems do the agents connect to?

How long until the first agent runs every day?

How is guest data protected under GDPR?

How does the EU AI Act apply to hospitality agents?

Who owns what is built?

## Let’s talk.

Tell us about the company and what it needs. A senior lead takes it from there.

A senior lead replies within one working day.

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Source: https://twistag.com/industries/hospitality-travel