Privacy Policy

Last Updated: 20 January 2024

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Introduction

Twistag is a digital product studio based in Portugal. We specialize in developing custom web and mobile applications, SaaS platforms, and offering a range of digital services. We are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website (https://twistag.com).

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Who is the Data Controller?

Twistag Sociedade Unipessoal Lda
Av. de Berna, 30, 2B
1050-048 Lisbon, Portugal

Email: hello@twistag.com
Phone: +351 916 131 035

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Twistag is incorporated and registered in Portugal.

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Understanding Our Approach to Personal Data Collection

We collect personal data only when necessary and process it in a lawful, fair, and transparent manner. You are not obligated to provide any personal data, and you may choose whether to share your information with us.

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What Personal Data We Collect
  1. Personal Information You Voluntarily Provide
    • Name
    • Email address
    • Company name
      This information is collected when you fill out forms on our website.
  2. Information We Automatically Collect
    • IP address
    • Browser type
    • Domain names
    • Internet service provider (ISP)
    • Pages viewed, access times, and referring website addresses
    • Clickstream data, page interaction information, and more
How We Collect Your Personal Data
  • When you contact us for business inquiries, employment opportunities, or other matters via email, phone, or forms on our website.
  • When you subscribe to our newsletter.
  • When you download content from our website, such as eBooks or white papers.
  • By using third-party services.

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Legal Basis for Processing

We process personal data based on the following legal grounds:

  1. Consent: When you voluntarily provide your data through our contact forms or sign up for newsletters.
  2. Contractual Relationship: When processing is necessary to fulfill our contractual obligations.
  3. Legal Obligation: When required by law, such as maintaining records for tax purposes.
  4. Legitimate Interest: When processing is necessary for our legitimate interests, such as client communications or business development.

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How We Use Personal Data
  • Responding to Inquiries and Maintaining Client Relationships:
    We use your data to respond to inquiries and manage client relationships, retaining your information as long as necessary for these purposes.
  • Employment Purposes:
    Personal data collected for recruitment is processed securely, using third-party applicant tracking systems that comply with the highest standards.
  • Marketing and Promotional Activities:
    With your consent, we use your email for newsletters and marketing communications. You can unsubscribe at any time.
  • Analytical Purposes:
    We use data collected during your website visit to analyze and improve our services.

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How We Use Cookies

We use cookies to enhance your website experience. These include:

  • Necessary cookies
  • Functional cookies
  • Analytics cookies
  • Performance cookies
  • Targeting cookies

For more information, please refer to our Cookie Policy.

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Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. You may withdraw your consent at any time by contacting us.

Data Sharing and Disclosure

  • Internally: Data is shared only with employees who need access to fulfill their duties.
  • Externally: We share data with trusted partners, primarily within the EU, USA, UK, and Canada, and only when necessary.

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Data Security

We employ rigorous security measures, including:

  • Regular updates and testing of security technology.
  • Using high-standard security technologies.
  • Ensuring GDPR compliance with partners.
  • Restricting data access to authorized personnel.

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International Data Transfers

While we aim to localize data processing within the EU, some third-party services may require transfers outside the EU. These transfers are protected by standard contractual clauses and other safeguards as required by GDPR.

Data Subject Rights

You have the following rights under GDPR:

  • Right of access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right not to be subject to automated decision-making

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How to Contact Us

For any questions or concerns regarding your personal data, please contact us at:

Email: hello@twistag.com
Address: Av. de Berna, 30, 2B, 1050-048 Lisbon, Portugal

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