Privacy Policy

Last updated

Introduction

Twistag is a digital product studio based in Portugal. We specialize in developing custom web and mobile applications, SaaS platforms, and offering a range of digital services. We are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website (https://twistag.com).

Who is the Data Controller?

Twistag Sociedade Unipessoal Lda
Av. de Berna, 30, 2B
1050-048 Lisbon, Portugal

Email: hello@twistag.com
Phone: +351 916 131 035

Twistag is incorporated and registered in Portugal.

Understanding Our Approach to Personal Data Collection

We collect personal data only when necessary and process it in a lawful, fair, and transparent manner. You are not obligated to provide any personal data, and you may choose whether to share your information with us.

What Personal Data We Collect

  1. Personal Information You Voluntarily Provide
    • Name
    • Email address
    • Company name. This information is collected when you fill out forms on our website.
  2. Information We Automatically Collect
    • IP address
    • Browser type
    • Domain names
    • Internet service provider (ISP)
    • Pages viewed, access times, and referring website addresses
    • Clickstream data, page interaction information, and more

How We Collect Your Personal Data

  • When you contact us for business inquiries, employment opportunities, or other matters via email, phone, or forms on our website.
  • When you subscribe to our newsletter.
  • When you download content from our website, such as eBooks or white papers.
  • By using third-party services.

Legal Basis for Processing

We process personal data based on the following legal grounds:

  1. Consent: When you voluntarily provide your data through our contact forms or sign up for newsletters.
  2. Contractual Relationship: When processing is necessary to fulfill our contractual obligations.
  3. Legal Obligation: When required by law, such as maintaining records for tax purposes.
  4. Legitimate Interest: When processing is necessary for our legitimate interests, such as client communications or business development.

How We Use Personal Data

  • Responding to Inquiries and Maintaining Client Relationships: We use your data to respond to inquiries and manage client relationships, retaining your information as long as necessary for these purposes.
  • Employment Purposes: Personal data collected for recruitment is processed securely, using third-party applicant tracking systems that comply with the highest standards.
  • Marketing and Promotional Activities: With your consent, we use your email for newsletters and marketing communications. You can unsubscribe at any time.
  • Analytical Purposes: We use data collected during your website visit to analyze and improve our services.

How We Use Cookies

We use cookies to enhance your website experience. These include necessary, functional, analytics, performance, and targeting cookies. For more information, please refer to our Cookie Policy.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. You may withdraw your consent at any time by contacting us.

Data Sharing and Disclosure

  • Internally: Data is shared only with employees who need access to fulfill their duties.
  • Externally: We share data with trusted partners, primarily within the EU, USA, UK, and Canada, and only when necessary.

Data Security

We employ rigorous security measures, including encryption, access controls, and regular audits, to safeguard your personal data.

Your Rights

Under applicable data-protection law, you have rights of access, rectification, erasure, restriction, portability, and objection. To exercise any of these, please contact us at hello@twistag.com.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.