Agentic Platforms & Operation Centres

The product around a company’s agents.

Twistag builds the platform where a company’s agents run: one place to see every agent, review its decisions, manage permissions and cost, and release changes safely.

An airport control tower against a grey sky
Why an operation centre

Ten agents in daily use need one place to be run from. Without it, nobody sees the whole picture.

  • 01Agents in five tools, watched by no one. Each team runs its own, its own way.
  • 02Reviews that pile up in inboxes. People approve without context, or not at all.
  • 03No idea what each agent costs. Usage grows; the bill arrives later.
What gets built

One platform to run every agent.

The operation centre is a product in its own right, designed for the people who supervise agents every day.

  1. 01Operation centreA live view of every agent, run, queue and alert.
  2. 02Review queuesDecisions routed to the right person, with the evidence attached.
  3. 03Agent catalogue and permissionsWhat each agent may do, and who owns it.
  4. 04Cost and usageSpend per agent, team and task, with budgets.
  5. 05Evaluation and releasesTests and staged roll-outs for every change.
  6. 06IntegrationsThe ERP, CRM, inboxes and chat tools the team already uses.
ExampleOperation centre · live

Every agent, on one screen

14agents
3,912runs today
3need review
62%of monthly budget
AgentRunsLast 14 daysQueue
Invoice agent412—
Email triage1,180—
Contract review (in review)273 waiting
Forecast agent6—
Onboarding checks88—
Updated every minuteBudgets and alerts per team
How it runs

Eight to sixteen weeks, set by the agents to bring in.

The first agents move onto the platform early. Each team is onboarded with its own queues and permissions.

Agents to bring in
8 weeks
Agent inventoryWhat runs, who owns it
Platform foundationsAccounts, data, permissions
Operation centreRuns, queues and alerts
Cost and evaluationBudgets, tests, staged releases
Teams onboardedEvery agent on the platform
An owner for the platformUsually operations or IT.
Access to the agents in useCode, logs or vendor APIs.
The people who supervise agentsTo shape the operation centre.
After launch

Govern it, add agents or hand it over.

Related work

Platforms agents run on.

All case studies
Questions

About agentic platforms.

Which agents can it run?

Agents built by Twistag, by vendors and by internal teams, as long as there is access to their code, logs or APIs.

Build or buy?

The platform is built from open components and owned by the company, so it can include vendor tools without being locked into one.

Who uses the operation centre?

The people who supervise agents day to day: operations leads, reviewers, and the IT and risk teams.

How is cost controlled?

Spend is tracked per agent, team and task, with budgets and alerts.

What does it cost?

Cost follows scope: the number of agents, the teams onboarded and the systems involved. A proposal follows within a week of the first call.

Who owns what is built?

The client owns everything: source code, design files, infrastructure as code, prompts and documentation, handed over in full.
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Agentic Platforms & Operation Centres

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