Staffing planner
Forecasts demand by site and day and builds rotas that move people between locations before agencies are booked.
People approveManagers approve each weekly plan and any agency booking.
AI agents for hospitality and travel.
Rotas, bookings and guest messages that keep up with demand.
Agents and data platforms for hotel groups and travel companies, built into the PMS, booking and workforce systems already in place, with people approving what matters.
- 01Demand moves weekly, rotas monthly
Occupancy, events and weather change demand week to week, while rotas are set a month ahead.
- 02Agencies fill every gap
When a rota misses, agency staff cover the shift, at a premium every time.
- 03Guest messages never stop
Changes, questions and complaints arrive at all hours, across every channel and language.
Where AI pays back first
Agents across the guest journey.
The agents Twistag builds most often for hotel groups and travel companies, from rota to invoice. Each one keeps a person on the decisions that matter.
01 · Staff
Demand forecasts and rotas.02 · Book
Changes, upgrades and cancellations.Booking changes agent
Handles date changes, upgrades and cancellations within policy, and updates every system involved.
People approveExceptions to policy and refunds above a set amount.
03 · Host
Guest questions in every channel.Reply drafting agent
Classifies each message, pulls up the account and drafts a reply in the house voice, checked against written guidelines.
People approveAn advisor approves or edits every reply before it goes out.
04 · Resolve
Claims, refunds and complaints.Refunds and claims triage
Sorts incoming claims, checks them against policy and evidence, and prepares a recommendation for each.
People approvePayouts above the threshold and any claim flagged as unusual.
05 · Train
Procedures and frontline skills.Training agent
Turns procedures into short lessons and checks understanding for frontline teams on their phones.
People approveTeam leads sign off role certifications.
06 · Pay
Supplier invoices and receipts.Invoice matching agent
Reads supplier invoices in any format, matches them to orders and receipts, and posts the clean ones to the ERP.
People approveMismatches above a set amount and any change to supplier bank details.
Proof
All hospitality case studies Hospitality work, in numbers.
Three steps from question to daily use.
- 01Find where it pays back2–4 weeks · from €5,000
Map the guest journey and the operation behind it, score each process on value, effort and risk, and leave with a shortlist and a 90-day plan.
AI Readiness Sprint - 02Build the first agent6–12 weeks
One agent on real data, connected to the PMS, booking, workforce or finance systems already in place, with people approving each action.
Multi-agent Systems & Agent Engineering - 03Scale and governOngoing
More agents on one platform, each with its own access rights, EU AI Act risk class and audit log.
Agent Governance & Security
Questions
About AI in hospitality.
Which hospitality processes should get an agent first?
The ones that repeat every day, follow rules a person can explain and are easy to check. Staff planning, booking changes and guest replies are common first choices. The AI Readiness Sprint ranks them for the specific company.
Which systems do the agents connect to?
The ones already in place: PMS, booking engines and channel managers, workforce and payroll tools, CRM, helpdesk and finance systems. Agents connect through APIs or exports, so nothing needs replacing to start.
How long until the first agent runs every day?
Six to twelve weeks from scoping, on real data, with people approving each action until the results hold.
How is guest data protected under GDPR?
Personal data stays in the company’s own cloud account. Each agent has its own access rights, and every action is logged.
How does the EU AI Act apply to hospitality agents?
Each agent gets a risk classification before it goes live, with the controls that class needs. Guest-facing agents are labelled as AI, and anything touching staff decisions keeps a manager on every approval.
Who owns what is built?
The client owns everything: code, prompts, data pipelines and documentation, handed over in full.
Talk to us
Let’s talk.
Tell us about the company and what it needs. A senior lead takes it from there.
A senior lead replies within one working day.
