Supplier quote agent
Collects quotes, normalises prices, terms and lead times, and ranks them against history and supplier risk.
People approveBuyers choose the supplier; larger awards go to the category lead.
AI agents for logistics and supply chain.
Quotes, exceptions and paperwork handled before they pile up.
Agents and data platforms for logistics and supply chain teams, built into the TMS, WMS and ERP already in place, with people approving what matters.
- 01Exceptions run the day
Late, damaged and missing loads take more planner time than every load that goes to plan.
- 02Rates and capacity move hourly
Spot rates, fuel and carrier capacity shift within the day, while quotes are still built by hand.
- 03Paperwork follows every pallet
Bills of lading, customs documents and proof of delivery still arrive as PDFs, emails and photos.
Where AI pays back first
Agents across the supply chain.
The agents Twistag builds most often for logistics and supply chain teams, from quote to invoice. Each one keeps a person on the decisions that matter.
01 · Quote
Carrier rates and lead times.02 · Plan
Stock, orders and transfers.Replenishment agent
Reads sales, stock and supplier lead times, then proposes purchase orders and transfers between warehouses.
People approvePlanners approve orders above a set value or outside the usual pattern.
03 · Store
Shifts, slots and warehouse teams.Staffing planner
Forecasts demand by site and day and builds rotas that move people between locations before agencies are booked.
People approveManagers approve each weekly plan and any agency booking.
04 · Move
Fleet, crews and maintenance.Maintenance scheduling agent
Turns sensor alerts and work orders into a crew schedule, with parts checked before anyone is dispatched.
People approveSupervisors confirm safety-critical jobs and any planned downtime.
05 · Resolve
Delays, damage and customer updates.Shipment exception agent
Watches carrier updates, flags late or damaged shipments and drafts the rebooking and the customer notice.
People approveLogistics leads approve rebookings with extra cost.
Reply drafting agent
Classifies each message, pulls up the account and drafts a reply in the house voice, checked against written guidelines.
People approveAn advisor approves or edits every reply before it goes out.
06 · Bill
Documents, freight invoices and proof.Document intake agent
Reads forms, emails and scans, extracts the fields that matter and files them in the right system.
People approveStaff review fields the agent is unsure of.
Invoice matching agent
Reads supplier invoices in any format, matches them to orders and receipts, and posts the clean ones to the ERP.
People approveMismatches above a set amount and any change to supplier bank details.
Proof
All logistics case studies Logistics work, in numbers.
Three steps from question to daily use.
- 01Find where it pays back2–4 weeks · from €5,000
Map the supply chain from quote to invoice, score each process on value, effort and risk, and leave with a shortlist and a 90-day plan.
AI Readiness Sprint - 02Build the first agent6–12 weeks
One agent on real data, connected to the TMS, WMS, ERP or carrier systems already in place, with people approving each action.
Multi-agent Systems & Agent Engineering - 03Scale and governOngoing
More agents on one platform, each with its own access rights, EU AI Act risk class and audit log.
Agent Governance & Security
Questions
About AI in logistics.
Which logistics processes should get an agent first?
The ones that repeat every day, follow rules a person can explain and are easy to check. Shipment exceptions, freight invoice matching and document intake are common first choices. The AI Readiness Sprint ranks them for the specific company.
Which systems do the agents connect to?
The ones already in place: TMS, WMS, ERP, carrier portals and tracking feeds, customs and document systems, email and helpdesk. Agents connect through APIs, EDI or exports, so nothing needs replacing to start.
How long until the first agent runs every day?
Six to twelve weeks from scoping, on real data, with people approving each action until the results hold.
How is customer and shipment data protected?
Data stays in the company’s own cloud account, under GDPR for any personal data. Each agent has its own access rights, and every action is logged.
How does the EU AI Act apply to logistics agents?
Each agent gets a risk classification before it goes live, with the controls that class needs. Planning, document and exception agents are usually minimal or limited risk.
Who owns what is built?
The client owns everything: code, prompts, data pipelines and documentation, handed over in full.
Talk to us
Let’s talk.
Tell us about the company and what it needs. A senior lead takes it from there.
A senior lead replies within one working day.
